Cancellation and Refund Policy for A2Z Games
Effective Date: 1st July 2023
Thank you for using our A2Z Games App. We strive to provide you with the best gaming experience and services. However, we understand that situations may arise where you might need to cancel your purchases and request refunds. This Cancellation and Refund Policy outlines the terms and conditions governing cancellation and refund requests for virtual money purchases within the App. By using the App, you agree to be bound by this policy.
Cancellation Policy:
1.1. In-App Virtual Money Purchases: Once you have made a purchase of virtual money (in-game currency) within the App, the purchase is considered final and cannot be canceled. We do not offer any cancellation option for virtual money purchases.
Refund Policy:
- 2.1. Refund Eligibility:
- 2.1.1. Technical Issues: If you experience any technical issues or errors during the purchase process that result in the improper delivery of virtual money, you may be eligible for a refund.
- 2.1.2. Unauthorized Purchases: If you believe that an unauthorized purchase has been made on your account, you must notify us immediately through our customer support team at hello@a2z.games to investigate the matter. If the purchase is found to be unauthorized, you may be eligible for a refund.
- 2.1.3. Duplicate Purchases: In case of accidental duplicate purchases of virtual money, you may be eligible for a refund. However, you must contact our customer support team to verify and process the refund.
2.2. Refund Request Process:
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2.2.1. To request a refund, you must contact our customer support team within 7 days at +91 8595839193. Please provide relevant details such as the date of purchase, the amount, and the reason for the refund request.
- 2.2.2. Our customer support team will review your refund request and verify its eligibility based on the criteria mentioned in section
- 2.2.3. If your refund request is approved, the refund will be processed to the original payment method used for the purchase.
2.3. Refund Rejection:
- 2.3.1. We reserve the right to reject refund requests that do not meet the eligibility criteria mentioned in section
- 2.3.2. Refunds will not be provided for virtual money purchases made more than 30 days before the refund request.
Policy Amendments: 3.1. We reserve the right to modify, amend, or update this Cancellation and Refund Policy at any time without prior notice. The updated policy will be posted within the App, and the revised date will be indicated at the beginning of the policy.
If you have any questions or concerns about this Cancellation and Refund Policy or require assistance with a refund request, please contact our customer support team at hello@a2z.games
By using the App and making virtual money purchases, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.
